Shipping policy

Shipping Policy for Peilynn LLC (DBA Glowing Crystals)
Effective Date:11/01/2024
Thank you for choosing Glowing Crystals. We are committed to ensuring your products arrive safely and promptly. Please review our shipping policy to understand how we handle shipping and delivery for your orders.
1. Processing Time
- Orders are typically processed within 1-3 business days  from the date of confirmation, excluding holidays and weekends.
- You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods
We offer several shipping options to meet your needs, including:
- Standard Shipping: Generally takes 5-7 business days.
- Expedited Shipping: Generally takes 2-3 business days. 
- Overnight Shipping: Available for urgent orders; costs will vary based on the delivery location.
Shipping costs will be calculated and displayed at checkout based on the selected shipping method and order weight.

 3. Shipping Locations
We currently ship to the following locations:
- United States: 48 states, excluding Alaska and Hawaii.
- International Shipping not Available

 4. Shipping Delays
While we strive to deliver your orders on time, external factors, including weather, holidays, and carrier delays, may impact delivery times. We are not responsible for delays caused by the carrier or other circumstances beyond our control.

 5. Order Tracking
Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track your shipment's status on the carrier's website.

 6. Damaged or Lost Orders
If your order arrives damaged or if you believe it is lost, please contact us within **7 days** of the delivery date. We will work with you to resolve any issues.
- Damaged Items: Please take photos of the damage and email them to us at cshop@glowingcrystals.com
- Lost Packages: If your carrier shows that the package was delivered but you have not received it, please contact them to open a trace. If needed, we can assist with this process.

 7. Returns
For our return policy, please check our Returns & Refunds Policy. If you wish to return any item due to shipping errors, please contact us within the return window.

 8. Customer Support
If you have any questions or concerns about your order, shipping options, or delivery, please don’t hesitate to reach out to our customer support team:
Email: cshop@glowingcrystals.com

Thank you for shopping with Glowing Crystals. We appreciate your business and look forward to serving you!